Orders & Shipping
How long does shipping take?
Shipping times vary based on location and shipping method. Standard shipping typically takes 5-10 days, while express options are available at checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
Can I track my order?
Absolutely! If you choose tracked shipping, you’ll receive a tracking number via email to keep an eye on your delivery. Standard shipping does not include tracking.
Returns & Exchanges
Can personalized bandanas be returned or exchanged?
Because personalized items are custom-made just for your pet, they are final sale and cannot be returned or exchanged—unless there is an error on our end.
Can I exchange an item?
Yes — non-personalized bandanas may be exchanged if they are unused and in original condition.
Personalized bandanas are final sale and cannot be exchanged, as they are custom made specifically for your pet.
What if I made a mistake in my personalization?
If you notice an error immediately after placing your order, please contact us as soon as possible. Once production begins, we may not be able to make changes.
Personalization Questions
Will I receive a proof before my bandana is made?
At this time, we do not offer proofs for personalized bandanas. Please double-check spelling and capitalization before placing your order, as we create each item exactly as entered.
How do I care for my personalized bandana?
To keep your bandana looking its best:
- Hand wash or machine wash cold on gentle
- Lay flat to dry
- Do not iron directly on personalization
How long does it take to make a personalized bandana?
Personalized bandanas are made to order. Current processing time is listed at the top of our website and may vary during launches, holidays, or sales. Processing time does not include shipping time.